Full Privacy Policy Details
1. Information We Collect
When you interact with Taya991, we may collect two types of information: data you give us directly and data we gather automatically.
a) Information You Provide Directly
- Account registration details: Full name, date of birth, email address, mobile number, username, and password.
- Verification documents: Government-issued IDs (e.g., PhilSys, Driver's License, Passport) for KYC (Know Your Customer) compliance.
- Financial information: GCash number, Maya account, bank account details (BDO, BPI, UnionBank), Visa/Mastercard card info — only what's needed for deposits and withdrawals via InstaPay or PESONet.
- Communications: Messages you send to our customer support, feedback forms, or survey responses.
- Responsible gaming declarations: Any self-exclusion requests, deposit limits, or gaming break applications you submit.
b) Information Collected Automatically
- Device and technical data: IP address, browser type, operating system, device model, and screen resolution.
- Usage data: Pages visited, games played, time spent on the platform, click patterns, and session duration.
- Cookies and similar technologies: Session cookies, preference cookies, and analytics identifiers (see our Cookie section below for details).
- Location data: General geolocation based on your IP address, used to verify you are accessing from a permitted location in the Philippines.
2. How We Use Your Information
Every piece of data we collect has a specific, legitimate purpose. Taya991 uses your information for the following reasons:
- Account management: To create, verify, and maintain your Taya991 player account.
- Service delivery: To process bets, deposits, and withdrawals, and to give you access to games like Baccarat, Poker, Jackpot Slots, PBA Betting, Bingo, and Tongits.
- KYC and AML compliance: To verify your identity and comply with Anti-Money Laundering regulations as required by PAGCOR and Philippine law.
- Security: To detect and prevent fraud, unauthorized access, money laundering, and other illegal activities on our platform.
- Customer support: To respond to your queries, resolve disputes, and improve your overall experience.
- Marketing and promotions: To send you relevant bonus offers, event announcements, and platform updates — only if you've opted in. You can unsubscribe anytime.
- Platform improvement: To analyze gameplay patterns and usage trends so we can make Taya991 better for every Kabayan player.
- Responsible gaming: To monitor gaming activity for signs of problematic behavior and enforce self-exclusion or limit requests you've made.
- Legal compliance: To fulfill obligations under Philippine law, including tax reporting and regulatory submissions to PAGCOR.
3. How We Share Your Information
Taya991 does not sell your personal data. Full stop. However, there are specific, limited situations where we may share your information with trusted parties:
- Payment processors: GCash, Maya (PayMaya), GrabPay, Coins.ph, BancNet (for InstaPay/PESONet transfers), and card payment networks — strictly for processing transactions you initiate.
- Identity verification providers: Third-party KYC service providers that help us confirm your identity securely.
- Game software providers: Licensed game studios and platform developers who power our casino and sports betting products. They receive only the minimum data required to run the games.
- Regulatory authorities: PAGCOR (Philippine Amusement and Gaming Corporation), the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) when legally required.
- Law enforcement: Government agencies and courts when we receive a valid legal order, subpoena, or court warrant.
- Fraud prevention services: Providers that help us detect and investigate suspicious activity across our platform.
Important: Any third party we work with is bound by strict data processing agreements and confidentiality obligations. They cannot use your data for any purpose beyond what is necessary to provide their service to Taya991.
4. Cookies and Tracking Technologies
Taya991 uses cookies and similar tracking tools to make the platform work properly and to understand how players use it. Here's a breakdown of the types we use:
- Essential cookies: Required for basic site functionality — login sessions, shopping cart equivalents (your betting slip), and security tokens. You can't turn these off.
- Analytics cookies: Help us understand which features players use most, where they drop off, and how to improve the platform. Data is aggregated and anonymised.
- Preference cookies: Store your language preferences, display settings, and notification preferences so you don't have to reconfigure them every visit.
- Marketing cookies: Used only if you've opted in to receive personalized promotions. You can opt out at any time through your account settings or by emailing us.
You can manage or delete cookies through your browser settings, but keep in mind that disabling essential cookies may affect your ability to log in or use core features of the site.
5. Data Retention
We keep your personal data for as long as your account is active and for a period after account closure as required by law. Specifically:
- Account and identity data is retained for a minimum of 5 years after account closure, in line with PAGCOR and AMLC requirements.
- Transaction records (deposits, withdrawals, bet histories) are kept for at least 5 years for audit and compliance purposes.
- Customer support communications are kept for 3 years after the issue is resolved.
- Marketing preference data is retained until you withdraw consent or delete your account.
After these retention periods lapse, your data is securely deleted or anonymised so it can no longer be linked back to you personally.
6. Your Rights Under the Philippine Data Privacy Act
As a data subject under Republic Act 10173, you have the following rights regarding your personal information held by Taya991:
- Right to be informed: You have the right to know what data we collect, why we collect it, and how it's used — which is exactly what this policy is for.
- Right of access: You can request a copy of the personal data we hold about you at any time.
- Right to rectification: If any information we hold is inaccurate or outdated, you have the right to have it corrected.
- Right to erasure or blocking: You may request the deletion or blocking of your data if it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
- Right to object: You may object to the processing of your personal data, particularly for direct marketing.
- Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
- Right to lodge a complaint: If you believe your data privacy rights have been violated, you may file a complaint directly with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact our Data Protection Officer (DPO) at privacy@taya991.best. We will respond to verified requests within 15 business days.
7. How We Protect Your Data
Keeping your information safe is something we invest in constantly. Taya991 employs a layered security approach that includes:
- 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
- AES-256 encryption for sensitive data stored in our databases.
- Two-factor authentication (2FA) option for all player accounts.
- Regular penetration testing and vulnerability assessments conducted by independent security firms.
- Strict internal access controls — only authorised Taya991 staff can access personal player data, and only when necessary.
- 24/7 security monitoring with automated alerts for unusual activity patterns.
- Physical security measures at our data centers, including restricted access and CCTV monitoring.
While we do everything we can to protect your data, no system is 100% invulnerable. We encourage you to use a strong, unique password and to enable 2FA on your Taya991 account.
8. Minors and Age Verification
Taya991 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. All account registrations go through age verification as part of our KYC process.
If we discover that personal data has been collected from a minor without proper parental or guardian consent, we will immediately delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at privacy@taya991.best.
9. International Data Transfers
While Taya991 is a Philippines-focused platform, some of our technology service providers and game software partners may process data in servers located outside the Philippines. In such cases, we ensure that:
- All cross-border data transfers are covered by appropriate data processing agreements that require the recipient to maintain data protection standards equivalent to Philippine law.
- We only transfer to countries or entities that the NPC recognises as providing adequate data protection.
- You are informed of any such transfers through this policy or through specific consent at the time of data collection.
